What is the refund/return policy?

If you're not totally satisfied with your purchase, you can return your item(s) within 30 days for a refund as long as the item is unused condition and packaging is intact. If you are past the 30 days or if you have a defective item, please send us an email and we'll work through it. 

We offer a 2 year limited warranty for all Nomad products. This warranty covers any manufacturing or workmanship defects but does not cover damages that may have resulted from normal wear and tear or misuse/abuse or modification of the product. All general returns are subject to a small restocking fee. 

All warranty claims for items that were not purchased directly from www.hellonomad.com must include a proof of purchase. 

Nomad will not be liable for any damages that may result from the use of any Nomad product. Our 2 year warranty does not cover the repair or replacement of property such as electronic devices and/or other personal property.

Items found in the Nomad Outlet are final sale and will not be considered for returns or exchanges. If you have an Outlet item that is defective, please send an email to chloe@hellonomad.com. 

Nomad allows 1 warranty claim per purchased product if said product is within our 2 year warranty and is valid for a return. Free items and/or items that were received in a giveaway, either through Nomad or a third party, are not valid for replacements or returns.

*Please note that original shipping charges are non-refundable except in cases where we have made a shipping error. All VAT/Import taxes are the responsibility of the receiver and are non-refundable. 

Contact: chloe@hellonomad.com for assistance

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