Why is my package still in the 'Pre-shipment' phase?

If we have notified you that your order has shipped via a shipping confirmation email complete with a tracking number, but there has been no movement with the tracking information within 2 business days, then there is an issue with the shipment of your order. The package may not have been successfully handed off to the mail carrier. 

On our end, it appears the package shipped successfully until further information is presented by you, so if you believe a shipment error was made, you're probably right! In this case, please reach out to us via email with your order number and the tracking number that you received.

Our Customer Support Team can be reached directly at support@hellonomad.com.

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