What is the refund/return policy?

If you're not totally satisfied with your purchase, you can return your item(s) within 30 days for a refund as long as the item is unused condition and the original packaging is intact. If you are past the 30 days or if you have a defective item, please send us an email and we'll help resolve the issue, although we cannot guarantee that your item will be accepted for a refund or exchange.

We offer a 2 year limited warranty for all Nomad products. This warranty covers any manufacturing or workmanship defects but does not cover damages that may have resulted from normal wear and tear, misuse/abuse or modification of the product. All general returns are subject to a small restocking fee. 

We cannot guarantee that the exact style or product will be in stock at the time of the warranty claim. In this case, we will offer a store credit rather than a replacement. The store credit will be valid for any product found at www.hellonomad.com

All warranty claims for items that were not purchased directly from www.hellonomad.com must include a proof of purchase. Any item purchased from an un-authorized reseller will not be valid for returns or warranty claims.

Nomad will not be liable for any damages that may result from the use of any Nomad product. Our 2 year warranty does not cover the repair or replacement of property such as electronic devices and/or other personal property. 

Items found in the Nomad Outlet are final sale and will not be considered for returns or exchanges. If you have an Outlet item that is defective, please send an email to chloe@hellonomad.com. 

Nomad allows 1 warranty claim per purchased product if said product is within our 2 year warranty and is valid for a return. Free items and/or items that were received in a giveaway, either through Nomad or a third party, are not valid for replacements or returns.

*Please note that original shipping charges are non-refundable except in cases where we have made a shipping error. All VAT/Import taxes are the responsibility of the receiver and are non-refundable. 

Contact: support@hellonomad.com for assistance

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