What is the return / warranty policy?
Refund and Return Policy
If you're not totally satisfied with your purchase, you can return your item(s) for free within 90 days for a full refund (not including the original shipping fee) as long as the item is in new, unused condition and the original packaging is intact. We cannot guarantee that your item will be accepted for a refund or exchange if it does not meet these requirements.
Items found in the Nomad Outlet (already discounted items) are final sale and will not be considered for returns, refunds, or exchanges. If you have an Outlet item that is defective, please review our warranty policy.
*Please note that original shipping charges are non-refundable except in cases where we have made a shipping error. All VAT/Import taxes are the responsibility of the receiver and are non-refundable.
If you have a defective item, please navigate to the Warranty tab from www.hellonomad.com/support and submit a warranty claim for your item.
We offer a 2-year limited warranty for all Nomad products with the exception of our cables, for which we offer a 5-year warranty. Both warranties cover any manufacturing or workmanship defects but do not cover damages that may have resulted from normal wear and tear, misuse/abuse or modification of the product.
We cannot guarantee that the exact style or product for the claim will be in stock at the time that your warranty claim is processed. But we wouldn't want you to be left empty handed! In this case, we will offer store credit rather than a replacement. The store credit does not expire and will be valid for any product found at www.hellonomad.com.
All warranty claims for items that were not purchased directly from www.hellonomad.com must include proof of purchase from an authorized reseller on our Where We're Sold page. Any item purchased from an unauthorized reseller will not be valid for returns or warranty claims.
Nomad will not be liable for any damages that may result from the use of any Nomad product. Our warranty does not cover the repair or replacement of property such as electronic devices and/or other personal property.
Nomad allows one (1) warranty claim per purchased product if said product is within our 2-year warranty (5-year warranty for cables).
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