My Base Station Apple Watch Edition won't turn on, or the LEDs are continuously blinking

Sorry to hear you're experiencing an issue with your Base Station Apple Watch Edition!

If you notice that your Base Station has stopped charging, is intermittently charging, or the LEDs are continuously blinking orange or white, try taking all your devices off of the Base Station and unplugging the Base Station from its power source and plugging it back in. This will reset the unit, hopefully getting it back in shape to keep all your devices juiced up.

Please note that your Base Station's LEDs may start blinking orange when a device that is not wireless charging enabled is placed on the charging pad. This does not mean that the unit is defective.

If you continue to experience an issue, please reach out to our support team directly by email at support@hellonomad.com. We prefer to help you solve technical issues over email as opposed to phone so that we can request photos/videos and send you step-by-step troubleshooting instructions that you can then look back on if you need to.


How did we do?


Powered by HelpDocs