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Shipping

Why is my package still in the 'Pre-shipment' phase?

If we have notified you that your order has shipped via a shipping confirmation email complete with a tracking number, but there has been no movement with the tracking information within 2 business d…

Updated 3 months ago

Can I have my order shipped to a hotel?

We do not recommend, in any case, having items shipped to a hotel as it is never guaranteed that the item(s) will arrive on time. The delivery time stated on the tracking is just an estimate and USPS…

Updated 3 months ago

How long does domestic shipping take?

Standard shipments are shipped with USPS and usually reach their destination in 3-7 business days, but occasionally take longer if the carrier is experiencing unexpected delays. Orders require +1 day…

Updated 3 months ago

When will my order ship?

Domestic and international orders with standard shipping may require +1 day to process and ship. Domestic and international orders with expedited shipping that are placed after 10 am Pacific Time may…

Updated 3 months ago

Where can I find my tracking number?

You can find your tracking information by logging into your Nomad account from our site's homepage. When you find the order number that you'd like to track, you will find the tracking link below the…

Updated 3 months ago

How long does international shipping take?

International orders can take between 1 and 6 weeks for delivery. Note, there is no tracking movement after the order leaves the US. International shipping normally takes 7-21 working days. In cases…

Updated 3 months ago

Why was I charged VAT?

Some countries may impose additional taxes or duties (i.e. VAT) on imports received from the United States. You are responsible for any such extra taxes or fees your government applies to get the pac…

Updated 3 months ago

How can I track my international package?

Sometimes USPS will not provide tracking updates after the order leaves the US. Once the package is received in the recipient country, it is passed onto the local mail carrier so USPS may stop updati…

Updated 3 months ago

Where do you ship from?

Orders ship from either our warehouse in San Diego, CA, Santa Barbara, CA or Hong Kong.

Updated 3 months ago

How can I change my shipping address?

If your order hasn't shipped yet, simply email your order number, full name and new address to support@hellonomad.com. Orders tend to ship same day so once an order is placed, there is no guarantee w…

Updated 3 months ago

Why won't you ship to my country?

Unfortunately, we are unable to ship to some countries (believe us, we've tried!) because of shipping restrictions. These include, but are certainly not limited to: Cuba. Iran, Islamic Republic Of. K…

Updated 3 months ago

What is a "back order"?

Ordering a back-ordered item from our website is essentially like making a pre-order for a product that is not currently available for immediate shipping. We fulfill all back-orders once we receive i…

Updated 3 months ago

Why is my package in Memphis?

If the closest FedEx sorting facility is at capacity, expedited packages will sometimes get sent to one of their sorting facilities farther away to make sure it arrives to the recipient on time.

Updated 3 months ago

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