Can the battery be removed from the Battery Cable?
The battery cannot be removed from the cable. The cable is integrated into the battery for convenient on the go charging, that way you only have to take one device with you to charge :)
Which cable is right for me?
Have an iPhone or other Apple devices? Lightning Cable is your best minimalist yet durable, long-lasting option. Battery Cable will give you power on the go. Have several different devices to keep ch…
The Lightning tip fell out of my cable! Now what?
Since we use Apple MFi certified Lightning tips (purchased directly from Apple) in our cables, Apple requires our Lightning cables to allow for a breaking point at the Lightning tip. So breaks in thi…
Is Key or Carabiner available in USB-C?
At the moment, Key and Carabiner are only available in only Micro USB and Lightning. We're just as excited about USB-C as you are and we're definitely researching how to best incorporate it into our…
What does the light on the Battery Cable mean?
The light will tell you how much charge your Battery Cable has! The light will be white when the battery is 30-100% charged. Once it dips down below 30%, it will become orange and then it will blink…
How does my Key work?
Key is a standard charging cable, just in a convenient key-size shape. Use Key like a normal cable by plugging the USB Type A end into a powered USB port (i.e., computer USB port, USB adapter, portab…
How do I work my Carabiner?
Carabiner has an integrated MFI Apple Lightning cable, Micro USB or Mini USB cable in the spine. Pull the rubberized "corners" of the Carabiner away from the gate to expose the cable ports. They snap…
At what speed do Key and Carabiner charge?
Key and Carabiner charge at the same speed as your white Apple cable or micro USB cable. The speed of the charge does not depend on the cable, but the USB port's output power.
Can I leave my Battery Cable plugged in without harming the battery?
Yes! The cable is safe to be left plugged in without harming the battery :).
Will Key or Carabiner charge my Samsung Galaxy phone?
Yes, both Key and Carabiner for Micro USB will charge your Galaxy or HTC! Don't confuse this with Mini USB - that's for GoPros, bike lights and digital cameras :)
Why am I seeing an "Accessory Not Supported" message on my iPhone?
These alerts can appear for a few reasons: Your iOS device might have a dirty or damaged charging port, your charging accessory is defective, damaged, or your USB charger isn't designed to charge dev…
How big is Key?
It's the size of a standard house key, so it fits perfectly on your keychain! Key measurements: 6.65 cm x 2.2 cm x.43 cm 2.62 in x.87 in x.17 in
What does the button on the Battery Cable do?
The button works as a Battery indicator. That way you never leave with a dead battery by mistake! Just press the button and the LED will light up according to the charge the battery has.
How long are the Lightning Cables?
Lightning Cable 1.5M is approximately 5 ft long. Lightning Cable 3M is approximately 10ft long.
Do Key and Carabiner charge AND sync?
Yes! They work just like your standard white Apple Lightning or Micro USB charging cable except they're more portable and last longer. ;)
Is Key or Carabiner waterproof?
We don't recommend fully submerging them, but they are quite weather-resistant. Our Keys and Carabiners stay on our keyring or in our packs and we don't think twice about exposure to weather. As with…
Do all of the Lightning cables charge AND sync?
Yep! They are USB 2.0 certified and the Lightning tips are also Apple MFi certified, so these bad boys will sync your iTunes, import your photos, and charge your iPad or tablet.